DoctorGenie Application Privacy Policy

  • Clusterbean Technologies Private Limited built the DoctorGenie App as a Commercial application. This SERVICE is provided by Clusterbean Technologies and is intended for use as is.
  • This is to inform DoctorGenie App users regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
  • If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.
  • The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at unless otherwise defined in this Privacy Policy.

Information Collection and Use

  • For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to Bengaluru, Karnataka, India. The information that we request is will be retained by us and used as described in this privacy policy.
  • The DoctorGenie App does use third party services that may collect information used to identify you.
  • DoctorGenie receives or collects information when we operate and provide our Services, including when you install, access, or use our Services.

Information You Provide

Mobile Number: You provide your mobile phone number to create a DoctorGenie account.
Email Address: You provide your email address as additional channel for communication.
Name: You provide your name to create a  DoctorGenie account.
Photo:  You provide your photo to update your  DoctorGenie account.
Gender : You provide your gender to create a  DoctorGenie  account.
DoB: You provide your date of birth to assess your age for a DoctorGenie account.

Android permissions requested

Used for permissions that are associated with accessing camera or capturing images/video from the device.
This permission allows this application to capture the images or videos (if he/she wants) while a user is making a Video Call  with medical professionals.

Used for permissions that are associated telephony features.
Allows, for instance, read only access to phone state, including the phone number of the device, current cellular network information, This, more specifically, allows this application to play audio. Collecting device id (IMEI) for unique identification of user, so that the user cannot use the same MediGenie account on multiple device. The device id is not shared by the application.


We collect device location information if you use our  DoctorGenie features, such as when you choose to share your location with Ambulace or Medical Emergency contacts or searching the medical services nearest to you. This information is saved on our server and may be deleted after 90 days.


We collect contacts which the user selects as DoctorGenie  medical emergency contacts list for communication via  DoctorGenie app (if he/she is registered with that number) or via SOS SMS messages when required such as when the user triggers medical emergency.


Microphone is used to record audio for the user or while making an audio call.


SMS messages are sent to the medical emergency contacts of the user or third party service providers like ambulance or blood bank, to notify them about the users condition, or to invite medical emergency contacts to use the app if he/she is not a user of DoctorGenie app.


The DoctorGenie  app images, audio and videos are stored into the users own device and on the server. This may be shared to user medical emergency contacts (if captured by  DoctorGenie app).

Log Data

  • We want to inform you that whenever you use our Service, in a case of an error in the DoctorGenie App we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


  • Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.
  • This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Service Providers

  • We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;

To provide the Service on our behalf;

To perform Service-related services;
To assist us in analyzing how our Service is used.

  • We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


  • We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

  • This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

  • These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

  • We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.

Contact Us

  • If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.